1. Types of Information Collected
Medwik collects the following types of information from its users:
- Location and/or address
- Phone number
- Account password
- Copy of valid medical prescription
The above information may contain ‘sensitive personal data or information’ as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (Data Protection Rules), and Medwik will collect, store, use, process, and transfer such information as prescribed under these rules.
The information above will be collected and retained by the following entity:
2. Purpose of Collection
Medwik uses the information collected from you for the provision of services to you. You will, at all times, have the option to refrain from disclosing your personal information to Medwik. You will also have the option of withdrawing consent previously provided to Medwik. In such cases, Medwik shall no longer be obliged to continue providing services to you or continue to provide you with access to the App.
3. Access to Sensitive Personal Data or Information
You will have the right, upon request, to access and review the ‘sensitive personal data or information’ provided by you and held by Medwik. Upon discovering that the ‘sensitive personal data or information’ provided is inaccurate or deficient in any manner, you will have the right to request suitable changes or amendments to such data, which may be provided by Medwik, when feasible.
Medwik will share and disclose information pertaining to you with the local pharmacists to whom your order will be routed, to the extent that it is necessary for them to process your orders and delivery medicines to you.
Other than as stated above, Medwik will not publish or disclose ‘sensitive personal data or information’ pertaining to you without your prior consent, unless it is required to do so in order to provide the services to you, or if mandated by law, or if you have previously provided to your consent.
Medwik will disclose any personal information or ‘sensitive personal information’ if it is ordered to do so by a court of competent jurisdiction or to any government agency if required by law.
Medwik will retain your information only for as long as you use our App and your Medwik account is in existence. Medwik may retain your information even after your Medwik account has been deleted if and for as long as it is necessary in order to comply with its obligations under law.
Medwik shall not transfer the ‘sensitive personal data or information’ pertaining to you to any third party without your prior consent, unless such transfer is necessary for performance of a contract between Medwik (or any entity on its behalf) and you.
The ‘sensitive personal data or information’ shall be transferred only to a third party that ensures the same level of data protection that Medwik has adopted, as provided for under the Data Protection Rules.
7. Security Practices and Procedures
Medwik ensures the confidentiality and security of the personal information and ‘sensitive personal data and information’ provided its users by implementing comprehensive information security practices and standards as mandated by the Data Protection Rules.
8. Grievance Officer